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Privacy Policy

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Effective Date: 12 June 2026

 

This Privacy Policy describes how Five Senses Retreats ("we," "us," or "our") collects, uses, and safeguards your personal information when you visit our website and book our services. We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

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1. Information We Collect

When you register for a retreat or interact with our website, we may collect the following types of information:

  • Identity & Contact Data: Your first and last name, email address, phone number, and physical address.

  • Health & Wellness Data: Information you voluntarily provide regarding dietary restrictions, physical needs, or special requests necessary for your safe participation in our retreats.

  • Financial Data: Payment details. If you pay via our online checkout, processing is handled securely by our third-party payment processor (Stripe), and we do not directly collect, store, or process your credit card or sensitive payment details. If you choose to pay via direct bank transfer or services like Wise, we only process the transaction information provided by the banking institutions (such as your name, transfer amount, and payment reference) to confirm your payment.

 

2. How We Use Your Information

We use the collected data for the following purposes:

  • To process your bookings, deposits, and final payments.

  • To communicate with you regarding your registration, retreat details, and any necessary schedule changes.

  • To accommodate your specific dietary or physical needs during the retreat.

  • To provide customer support and respond to inquiries.

 

3. Disclosure of Information

We do not sell, rent, or trade your personal information. We only disclose your information to the following parties under strict conditions:

  • Service Providers: We share necessary data with trusted third-party platforms that facilitate our business operations, including our website hosting provider (Wix) and our payment processor (Stripe).

  • Method of Disclosure: Data is transferred to these third parties exclusively through secure, encrypted API integrations. These providers are strictly bound by their own privacy policies and are not authorized to use your data for their own marketing purposes.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

 

4. Security Practices

We implement reasonable and robust security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction:

  • Encryption: Our website utilizes SSL (Secure Socket Layer) encryption to ensure that data transmitted between your browser and our site remains private.

  • Secure Payment Processing: We rely on Stripe, a PCI-DSS compliant payment provider, to securely handle all financial transactions.

  • Access Control: Access to your personal data is restricted to authorized personnel who require it to perform their specific duties related to your booking.

 

5. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

  • The right to access, update, or delete the information we have on you.

  • The right to restrict or object to our processing of your personal data.

  • The right to request a copy of your personal data in a structured, machine-readable format.

 

6. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

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